7 Things to Look for When Choosing Garage Door Service In HoustonDecember 08, 2014
When you require garage door service in Houston, it’s not as easy as calling the first company you stumble upon. It’s easier to look at what the service includes and what all the service provider has to offer. This will allow you to obtain the services you need with confidence, knowing that provider you choose can do a good job. Here are seven things you want in a garage door repair company: 1. Variety of Services You have to look at the services that are offered by a company. You may need a garage door repair in Houston or you may need something else – such as an actual garage door upgrade. Whatever it is that you need, the company should be able to offer it. 2. Speed of Service If you require garage door service in Houston, it is likely because something is wrong. You need the company to respond with the same level of urgency as you are feeling about the issue you have. A vital repair should be done within 24 hours, and any other issue should be done quickly as well. If you require a new door or something else that is major, it may take longer than 24 hours; but you have to feel as though your satisfaction as a customer is a priority for the company. 3. Customer Service Customer service is something you can evaluate from the moment you place the call. Did they answer the phone in a friendly way? Did they attempt to answer your questions? Did they make you feel comfortable? Customer care goes a long way in choosing garage door service in Houston, because good customer relations really helps to ensure that you get what you want without a lot of hassle. 4. Price The price of any service relating to your garage door should be affordable and competitively priced within the market. The company should give you a price quote in written form. This way you know what you’re going to pay without receiving any surprises once it is all done. If you don’t like the quote, you can always feel confident in calling another company to gain a point of reference. 5. Ability to Fix Not all companies work the same. When you call for repairs, the technician who is dispatched should know what he or she is doing. If you get the sense that that the tech isn’t competent for completing the service required, then you need to call another company. 6. Warranty Service companies should issue warranties. This is your guarantee that you are spending money to effectively fix a problem. If something goes wrong after the company has left, and you have a warranty, it should be as simple as calling them out and fixing the problem. The warranty should cover both parts and labor. 7. Quality of Company There are a few ways to look at the quality of the company. You can contact the Better Business Bureau, read reviews online, ask for testimonials or simply talk with the company to get a feel for who they are and what they have to offer.